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2015
December
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How satisfied are you with the following:
Website
Customer Service
Overall
What barriers are keeping your customer from adopting solutions?
Investment costs.
Resistance to change.
Market nonlinearity
How satisfied are you with the following:
Website
Being manufacturer of water purifiers,what are the factors you will consider before buying WP
Water quality
Electricity
Storage
What outcomes does your customer expect from your product?
Better quality.
Innovation.
Good aesthetic design.
What are customers looking for?
External appearence.
Guarantees.
Additional features
What makes you feel bad with existing water purifiers?
Time consuming.
Periodic maintenance.
No value for money.
What are the main difficulties and challenges your customer encounters?
Physical intervention for ON/OFF.
power consumption.
Not portable.
What do you think about innovation in Water purifiers?
Love it
Hate It
When you are considering new products in this area ,what are the things you will consider?
cost.
maintenance/services.
Innovation.
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